Terms & Conditions

TERMS OF SALE: We accept MasterCard, VISA, American Express, and Discover Card. You may also prepay by check or money order. We do not process COD shipments. Credit is available to qualified businesses upon request and approval of a completed credit application. Credit application approval times are based on creditors responding. Terms of credit and credit amount will be based on credit worthiness. Past due invoices over 30 days will be assessed a finance charge of 1.5% per month (18% annual) from the date of the invoice. Collection charges and legal fees will be added if they are incurred. A 6% fee will be assessed for credit card payments used to pay an open account invoice. Returned checks will be assessed a fee of $35. A 4% fee will be deducted from the refund of cancelled orders charged to credit cards.

FREE FREIGHT: Applicable when $1000.00 or more of plastic trays & bowls are ordered and paid for within terms. A late payment does not qualify for “Free Freight” and a charge back for freight will be made. Should the order include tins or plastic tubs the freight will be charged only for those items.

PRICING: All pricing is in USD. All prices are subject to change without notice, and prices charged will be those prevailing at time of shipment. We reserve the right to correct pricing errors.

SHIPMENT DAMAGE: We are not responsible for damage incurred after the merchandise has left the warehouse. Freight companies sign for loads in undamaged condition and are responsible for delivering the merchandise in the same undamaged condition. ANY and ALL damages MUST be noted on the freight company’s copy of the delivery receipt at the time of delivery. Make sure you take time to inspect the condition of product immediately at time of delivery. If damage is not noted on the Freight Company’s delivery receipt, the claim will be denied. WE CANNOT ASSIST WITH ANY CLAIM IF IT IS NOT NOTED ON THE FREIGHT COMPANY’S COPY OF THE DELIVERY RECEIPT. Please note for Truck Shipments that all skids have security tape crossed over each pallet along with blue colored stretch film for tampering evidence. If you receive a skid WITHOUT the above specs please inspect carefully for missing or damaged product. For a claim which was shipped freight collect or billed third party, you must file the claim directly with the freight carrier. For shipments received by UPS or FedEx Ground contact a sales associate within 7 days so we can file a claim. You must keep ALL boxes and damaged merchandise until you have been given disposition. Damage incurred by carrier after it leaves our warehouse is out of our control. We will not be responsible for expedited shipping costs due to damages incurred by carrier.

CLAIMS FOR DEFECTIVE MERCHANDISE: must be made within 14 days of receipt of merchandise. We will take responsibility for the replacement cost of the product only. Claims for short shipments must be made within 7 days of receipt of product.

RETURNS: Due to FDA health and safety restrictions, we are not able to accept any returned merchandise.

SHIP DATES/BACKORDERS: We strive to meet all ship dates but these are estimates. We make every effort to eliminate back orders, but they may occur. If you would like your order to ship complete tell your associate at time of order. Customer is responsible for freight on all backorders. SHIPPING: You agree to allow shipper to choose the carrier unless otherwise specified in writing at the time of order placement. We try to achieve the best carriers and price for our customers.

F.O.B.: Stocking Warehouse

LEAD TIME: Keep in mind that lead times increase starting in the fall. We encourage you to order early and request a future ship date. We do this as a service for our customers to insure the product is here when you need it. During the Holiday Season demand for the product is high and inventory changes by the minute. Take advantage of this service!