FAQ About Atlantic Can

Product Information

Are all the products you sell on your website?
How many tins are in each case?
What size tin should I buy?
Are your tins made in the USA?
How do I use your accessories (inserts, pads, shrink bands, shipping cartons)?
What are your tins and plastic trays made of?
Am I able to put food directly into your tins?
Can I bake in your tins?
Can I pour fudge into your plastic inserts?

Custom Printing

Can I get my tins personalized?
What is the difference between silk screen and digital printing?
What are your artwork requirements?
How do I send the artwork to you?

Ordering

What is your minimum order?
Can I order less than 1 full case?
Can I mix and match tins per case?
How do I place an order?
What payment methods do you accept?
If I order the wrong size tin, can I return them?

Shipping

How much is freight?
When will my order ship?
How long will it take for my order to arrive?
Can I pick up my order at your warehouse?

Miscellaneous

Do you have a retail location?

 

Product Information

Are all the products you sell on your website?

Yes. So if you don’t see a specific color, design or size tin on our website we most likely do not carry it.

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How many tins are in each case?

It depends on which size tin you choose. The number of tins per case can be found on each product page on our website.

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What size tin should I buy?

Please refer to our Need Help? Start Here page for assistance on choosing a tin size and many more helpful tips.

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Are your tins made in the USA?

All but a few of the tins we carry are made in the USA, including all our most popular cookie and popcorn tin sizes. For more specific information please contact us.

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How do I use your accessories (inserts, pads, shrink bands, shipping cartons)?

Please refer to our Need Help? Start Here page for assistance on using our accessories and many more helpful tips.

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What are your tins and plastic trays made of?

Our tins are made of recyclable tin plated steel. They will rust if exposed to any moisture.
Our Plastic trays are made of Polystyrene.

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Am I able to put food directly into your tins?

Our tins are manufactured using FDA approved components all the way down to the waxes & lubes so our tins are food safe. However, we strongly recommend using some kind of liner inside the tin for a more professional presentation, such as our tin inserts and padded tops.

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Can I bake in your tins?

The tins we sell are intended for food storage and are NOT recommended for baking.

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Can I pour fudge into your plastic inserts?

Yes, but you will need to let the fudge cool to 150 degrees before pouring.

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Custom Printing

Can I get my tins personalized?

Yes! We offer 2 methods of printing, Silk Screen printing that allows us to print solid PMS colors and Digital printing that allows us to print 4 color process. We can customize most of our tin lids via both silk screen or digital 4-color process and we can also customize the bodies of our taller, cylindrical tins via silk screen. Visit our Custom Tins page for more information.

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What is the difference between silk screen and digital printing?

Silk screen printing uses solid PMS ink colors and cannot reproduce shadows or gradients. It has a glossy finish.

Digital printing is 4-color process and can print anything from logos to photographs. It has a matte, textured finish.

Your artwork will determine whether your artwork should be printed silk screen or digital. Please refer to our Custom Tins page for more information.

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What are your artwork requirements?

For Silk Screening (solid PMS colors) we require Vector EPS format. For Digital Printing (4 color process) Vector EPS or the original native file your artwork was created in is best, but we can also utilize a high resolution file in PDF, JPG, PNG or TIFF format. If you need more info on artwork requirements, Click here for silk screenClick here for digital, or you can upload your artwork on our Request a Quote page and a sales associate will assist you.

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How do I send the artwork to you?

You can upload your artwork on our Request a Quote page and a sales associate will assist you.

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Ordering

What is your minimum order?

Our minimum order for stock tins or personalized tins is just 1 full case, unless you are ordering personalized tins with body printing (on the sides) for which the minimum order is 96 pieces.

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Can I order less than 1 full case?

We’re sorry, we do not break cases.

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Can I mix and match tins per case?

We’re sorry, but we cannot mix designs or colors within 1 case.

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How do I place an order?

For stock tins you can order on our website, fax your order to 609-518-9951, email sales@atlanticcan.com, or call us at 1-800-841-0481 Mon-Fri 8 AM - 4:30 PM Eastern.

To begin the process of ordering Personalized tins, please visit our Free Quote - Upload Artwork page and fill the form out completely so that we may provide you with an accurate quote.

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What payment methods do you accept?

We accept Visa, MasterCard, American Express & Discover. If you prefer to mail us a business check please allow 1-2 weeks for the check to clear before we release your stock order, or begin printing your custom order.

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If I order the wrong size tin, can I return them?

Unfortunately due to FDA regulations we are unable to accept returns as most of our customers use our tins for food.

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Shipping

How much is freight?

Freight costs are determined by the weight and dimensions each case, the zip code of the shipping address, and whether that address is commercial or residential. If shipping via Ground, your product will be delivered by UPS Ground or FedEx Ground.

If shipping via LTL (pallet) we rate shop among several carriers in order to offer our customers the best price. We ship LTL orders complete (no back orders) to save our customers unnecessary extra costs.

If you require a shipping estimate, please contact us. We will do our best to provide as accurate an estimate as possible, however actual freight cost is determined at the time of shipping.

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Can you ship on my UPS or FedEx account?

Yes, if you give us your UPS or FedEx account number we can ship your ground or air order on your account.

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When will my order ship?

If product is in stock we usually ship within 24 hours. The lead time on most back ordered product is 1-2 weeks. During the seasonal months of September through December, we CANNOT guarantee product will ship the same day—please allow 2-3 extra days.

If your order is shipping LTL carrier we will wait to ship until your order is complete to avoid extra shipping costs.

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How long will it take for my order to arrive?

We ship most orders from our warehouse in NJ. You will receive a tracking number via email once your order ships and then you can go online to track it with the carrier to see when it is scheduled to arrive.

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Can I pick up my order at your warehouse?

Yes, you are welcome to pick up your order at our warehouse in southern NJ. Please allow 24-48 hours for us to have your order ready. For all pickups, please come to the front office first.

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Miscellaneous

Do you have a retail location?

As a wholesale distributor we do not have a retail location or a showroom.

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