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NEW PRODUCTS
PERSONALIZED TINS

FAQs

What is your minimum order?

Our minimum order is just 1 full case

Can I order less than 1 full case?

We’re sorry, we do not break cases.

Can I mix and match tins per case?

We’re sorry, but we cannot mix designs or colors within 1 case.

How many tins are in each case?

Many of our cans are packed 24 per case, however, there are also a good handful of cans with different case packs such as 5, 12, 48 etc.  Refer to your price list or our website for the case pack listed or ask one of our sales representatives who will be happy to assist you.

Am I able to put food directly into your tins?

Our tins are manufactured using FDA approved components all the way down to the waxes & lubes so our tins are food safe.  However, we strongly recommend using some kind of “liner” inside the tin to put your food into, like our tin insert, a poly bag, a doily etc. so the gourmet goodie you are filling inside the tin doesn’t take on a “metal” taste from touching the metal directly.

How do I place an order?

For stock tins, you can order on our website, you can CONTACT US, you can call in your order on our toll free telephone number 1-800-841-0481 or you can fax your order to 609-518-9951.

For Personalized tins, please CONTACT US and let us know what size tin, what color tin, how many cases, and how many colors are in your artwork.

Do you accept credit cards?

Yes, we accept Visa, MasterCard, American Express & Discover

How much is freight?

Freight costs will vary because we ship different size boxes all over the United States.  UPS & FedEx ground rates are based on a per package basis.  As of January 5, 2015 UPS & FedEx are now shipping all boxes under 3 cubic feet dimensionally instead of by actual weight (unless the actual weight is greater than the dimensional weight), it is sometimes unknown to your sales representative what size box a certain product will be shipped in so it becomes very difficult to quote a rate.  Your sales representative can do their best to quote you an estimated rate if you need one, but it will not be exact. If your order is too large to ship via UPS (rule of thumb 15 boxes & greater) it would ship LTL carrier which is also rated dimensionally.  Quoting LTL rates are even more difficult because we would need to know beforehand how the pallet is built, meaning the pallet dimensions and weight of each pallet, in order to determine the freight classification that your order would ship at. Again, your sales representative can do their best to get you an estimated rate if you need one but it will take a little bit of extra time and it will be approximate, not exact.

Are all the products you sell on your website?

Yes.  So if you don’t see a specific color, design or size tin on our website we most likely do not carry it.

When will my order ship?

If an order is shipping UPS or FedEx, we will ship all in-stock merchandise the same day or the next business day.  Backordered product lead time is approximately 2 weeks.  If your order is shipping LTL carrier and all product is available in stock we will ship your order the same day or the next business day.  However, we ship LTL carrier orders complete because it is cheaper for you so if there is some product that is not available at the time you place your order, your order will ship within 2 weeks or sooner when it becomes complete.  Keep in mind that lead times can vary in the seasonal months of September through December.

How long will it take for my order to arrive?

We ship most orders from our warehouse in NJ.  You will receive a tracking number via email once your order ships and then you can go online to track it with the carrier to see when it is scheduled to arrive.

If I order the wrong size tin, can I return them?

Unfortunately due to FDA regulations we are unable to accept returns as most of our customers use our tins for food.  If you’ve never used the tin you are looking to purchase before, we strongly urge our customers to purchase a sample of that tin prior to placing their full order.

Can I get my tins personalized?

Yes!  We offer 2 methods of printing, Silk Screen printing that allows us to print solid PMS colors and Digital printing that allows us to print 4 color process.  We can customize most of our tin lids via both silk screening or digitally and we can also customize the bodies of our taller, cylindrical tins via silk screening.  More details and pricing is noted on our price list and you can also call a sales representative for more information.

What is the difference between silk screen and digital printing?

We offer 2 different methods of printing: Silk Screen Printing and Digital Printing.  The major difference between the two is when we silk screen, we can only print solid PMS colors which means we cannot silk screen half tones or gradients.  When we digitally print, we print using 4 color process so you can print pretty much whatever you’d like:  solid colors, half tones and gradients.  The only other difference is the silk screen inks are more glossy and the digital inks are more matte.

What are your artwork requirements?

For Silk Screening (solid PMS colors) we require Vector EPS format.  For Digital Printing (4 color process) Vector EPS or the original native file your artwork was created in is best, but we can also utilize a high resolution file in PDF, JPG, PNG or TIFF format.  If you need more info on artwork requirements, Click here for silk screen, Click here for digital, or you can CONTACT US.

How do I send the artwork to you?

Artwork can be submitted via email or via the “Upload Artwork” button at the top of the the home page. Or you can CONTACT US and one of our sales associates will assist you.

Can I pick up my order at your warehouse?

Yes, you are welcome to pick up your order at our warehouse in NJ.  We just need to have a day’s notice so we can have it all together and ready for you when you get here.